Frequently Asked Questions
SHIPPING & ORDERS
Is ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the timtimfoods.com, please feel free to e-mail us at [email protected]
How do I place my order?
Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account. If you expect to purchase additional goods from our online store you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing and donations made at Worldwatch. Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. After providing this information, you will need to click on the "Click to calculate shipping" button to determine your delivery charge, if applicable. If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply to Order" button in order to have your savings calculated and applied to your order. After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the "Review Order" button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the "Submit order" button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail. Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.
How long after placing my order should I expect to receive my shipment?
All orders are shipped from our warehouse within 48 hours of the order being placed. Purchases shipped anywhere in the continental India will arrive within 5-7 business days of the order date. Orders being shipped outside of the India generally arrive within 3-4 weeks of the order date.
How can I pay for my order?
We accept all major credit and debit cards: MasterCard, Visa, Maestro etc. Please note that all payments are charged in Indian Currency. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.
How do I use a promotion code?
To use a promotional code, please follow these steps: Place your orders. Proceed to checkout. Enter your Promotion Code at the box indicating "Promotion Code". Simply type or copy and paste (recommended) the promotional code in this text field. Submit your order to see the final amount with your promotion discount applied.
Order & Retunrs
I would like to change my order. What should I do?
If you would like to amend your order, please contact us at [email protected]
How do I track my orders?
You will receive an email, together with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at [email protected]
How do I know if an item is in stock?
All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.
How will I know that you have received my order?
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you.